From ClicRDV to Reservatoo: a powerful tool with fewer errors
Laser Tag complex in Lyon (Lyon 6 & Lyon 9) - Over 27 years of experience.
Exclusive Interview with Stéphane Pasquini, who switched from clicRDV to Reservatoo
Stéphane Pasquini, manager of the 2 Megazone centers in Lyon, explains why he chose Reservatoo.
Company profile
Client Story
Stéphane Pasquini, a passionate Laser Tag manager, started his adventure in the leisure industry by partnering with Megazone since the very first days of their center opening in Lyon 6. Over the years, he has contributed greatly to the expansion of the company, opening a second center in 2012, with a third one currently in sight. Despite challenges like the prolonged COVID lockdowns, Stéphane remained determined to offer high-quality leisure experiences to his clients while digitalizing and modernizing his business.
Key insights
- • Need for human contact to develop and adapt the management tool.
- • Efficient workflows minimizing risk of error.
- • Schedule updates for holidays completed in just two clicks.
Reservatoo eliminated typing errors and duplicates we had before. It is simple, robust, and the human customer support is fantastic.
Stéphane Pasquini
Owner • Megazone Lyon
The Use Case
To support Megazone's growth, Reservatoo provided a flexible booking platform with a real-time synchronized calendar. This tool helped standardize booking workflows across both centers (Lyon 6 & Lyon 9), which proved extremely valuable given the seasonal staff turnover. The solution automated many repetitive tasks, minimizing manual data entry errors and double bookings. Megazone also boosted its turnover thanks to the efficiency of the online booking widget. Stéphane particularly values the attentive customer relationship and the responsiveness of Reservatoo's support team.
The Challenge
Managing bookings on our old tool ClicRDV was rigid and prone to manual input errors. With two very busy laser tag centers in Lyon, this sometimes caused double bookings or friction with our clients.
The Reservatoo Solution
Complete migration to Reservatoo with support from the team. A real-time synchronized calendar perfectly adapted to group activities and birthday packages, with less manual work.
Conclusion
- ✓ Rigor and simplicity of management are crucial to running multiple leisure centers.
- ✓ Reservatoo brings real-time synchronization and indispensable human support.
- ✓ The goal is to eliminate booking errors and free up time to focus on business expansion.
Do like Megazone Lyon
Simplify your daily bookings, eliminate data entry errors, and offer your clients a seamless experience 24/7.