An intuitive booking software, extremely easy to use
Laser Tag and leisure complex in Saumur.
Exclusive Interview with Benoit Ploquin, who switched from Bookly to Reservatoo
The exciting journey of an entrepreneur who adapts and innovates.
Company profile
Client Story
Benoît Ploquin dove into the entrepreneurial adventure in 2016 by creating his own Laser Tag center in Saumur, following a business creation training course. His journey as a business owner has been paved with exciting challenges, particularly regarding customer retention and local communication (which is often costly in advertising budget). Determined to grow his business, Benoît has since expanded his offerings by opening a lounge bar (the 'Laser Bar') and developing solid local synergies with other leisure professionals in Saumur (escape room).
Key insights
- • Benoit founded his Laser Tag center in 2016 following a business creation training course.
- • Faced challenges with client communication and retention.
Configuration was child's play. Reservatoo is hyper intuitive for our team daily and very smooth for our clients.
Benoit Ploquin
Owner • Laz'air Wars
The Use Case
Reservatoo stepped in to deliver a robust and intuitive platform capable of streamlining booking management and maximizing customer loyalty. The modern online booking widget, integrated directly into their website, handles complex booking flows, especially during peak hours and school holidays. The simplified interface also allows seasonal team members to learn the tool instantly. Benoît particularly appreciates the responsiveness of the technical support team who resolves any issues without delay, letting him focus entirely on the quality of the customer experience.
The Challenge
Needed a simple and quick online booking system for clients to use and easy for seasonal staff to manage, without requiring heavy IT training.
The Reservatoo Solution
Integration of a modern and fluid booking widget on the laser tag website, backed by a clean dashboard interface facilitating daily sessions tracking and group bookings.
Conclusion
- ✓ Communication and loyalty are essential to its growth.
- ✓ Reservatoo proves to be an invaluable partner, offering solutions tailored to Benoit's specific needs.
- ✓ The goal is to create memorable experiences for customers and ensure the growth and prosperity of the Laser Game.
Do like Laz'air Wars
Simplify your daily bookings, eliminate data entry errors, and offer your clients a seamless experience 24/7.