From paper planner to Reservatoo: a powerful tool that saves time
Chinese traditional wellness massage and care institute.
Exclusive Interview with Sébastien & Sophia, who switched from paper planning to Reservatoo
Sébastien and Sophia, managers of Centre Tuina, explain the time savings achieved with Reservatoo.
Company profile
Client Story
Sébastien and Sophia are partners in a comprehensive sports, wellness, and nutrition center. Sébastien has a double role as a sports coach and strategic decision-maker, while Sophia dedicates herself fully to massages. To support them in the wellness section and provide a smooth experience, they collaborate with Manon. After years of managing their scheduling, Sébastien and Sophia sought modern management solutions to ease the front desk and automate their activities.
Key insights
- • Sébastien is a sports coach and Sophia is a masseuse, partnering in a sports, wellness, and nutrition center.
- • They sought a solution to efficiently manage online bookings and relieve Sophia from phone calls.
We managed everything on paper. With Reservatoo, our clients book online independently at any time. We saved precious time daily.
Sébastien & Sophia
Co-owners • Centre Tuina
The Use Case
Reservatoo emerged as the perfect tool to efficiently manage their various massage offerings, but most importantly, to relieve Sophia from non-stop phone calls. The software provides a simplified management of subscription plans and allows clients to use codes online to book pre-paid sessions. The center also automated the creation and delivery of gift vouchers after online purchase, avoiding the need for clients to call to retrieve their vouchers.
The Challenge
Taking appointments by phone and sending manual SMS reminders took several hours a week. Risks of mistakes in the paper calendar and lack of customer autonomy slowed down the growth of the institute.
The Reservatoo Solution
Implementation of 24/7 online booking with automatic SMS reminders and secure deposit payments through Stripe integration, guaranteeing a drastic reduction in no-shows.
Conclusion
- ✓ Transitioning from a paper calendar to an online solution is a major step in modernizing the business.
- ✓ Reservatoo frees up valuable time by automating booking and gift card creation.
- ✓ The goal is to offer maximum flexibility to clients while reducing the team's mental load.
Do like Centre Tuina
Simplify your daily bookings, eliminate data entry errors, and offer your clients a seamless experience 24/7.